Privacy Policy

1. Introduction

311 Travel LLC ("we", "us", "our") operates the online store at ("website") and related subdomains. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the website.

2. Information We Collect

2.1 Personal Data

While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

2.2 Usage Data

We may also collect information on how the Services are accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

2.3 Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

2.4 Payment Information

When you make a purchase through our Services, we process your payments via Shopify Pay, PayPal, and Amazon Pay. We do not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their own privacy policies. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

3. Use of Your Information

We use the collected data for various purposes:

  • To provide and maintain our Services
  • To notify you about changes to our Services
  • To allow you to participate in interactive features of our Services when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Services
  • To monitor the usage of the Services
  • To detect, prevent and address technical issues

4. Sharing Your Information

We share your personal information as necessary to provide our Services and for the purposes set forth in this privacy policy. We may share your personal information with the following third parties:

  • Google, Facebook, TikTok, and Klaviyo for advertising, marketing, and analytics purposes. These third parties may use tracking technologies to collect or receive data about you and might claim controller rights over your personal data. For more information about their privacy practices and opt-out possibilities, please visit their websites.

4.1 Remarketing and Behavioral Targeting

We use remarketing services to advertise on third-party websites to you after you visited our Services. We, along with our third-party vendors, use cookies to inform, optimize and serve ads based on your past visits to our Services.

    • Google Analytics & Google Ads (Google Inc.)
      Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this website, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
      For more information on the privacy practices
      • of Google, please visit the Google Privacy & Terms web page. You can also opt-out of Google Analytics here:

        • Facebook Custom Audience (Facebook, Inc.)
          Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this website with the Facebook advertising network.
          For more information on the privacy practices of Facebook, please visit Facebook's Data Policy. You can learn more about interest-based advertising from Facebook by visiting this page:

        • TikTok Custom Audience (TikTok Inc.)
          TikTok Custom Audience is a remarketing and behavioral targeting service provided by TikTok Inc. that connects the activity of this website with the TikTok advertising network.
          For more information on the privacy practices of TikTok, please visit TikTok's Privacy Policy. You can opt out of targeted advertising by visiting this page:

        5. Security

        Your data's security is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

        6. Your Rights

        Under applicable data protection laws, you have the right:

        • To access and receive a copy of the personal data we hold about you
        • To rectify any personal data held about you that is inaccurate
        • To request the deletion of personal data held about you

        7. International Transfers

        Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

        If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

        We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

        8. Your GDPR Rights

        If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

        If you wish to be informed of what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

        In certain circumstances, you have the following data protection rights:

        • The right to access, update or delete the information we have on you.
        • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
        • The right to object. You have the right to object to our processing of your Personal Data.
        • The right of restriction. You have the right to request that we restrict the processing of your personal information.
        • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
        • The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.
      • DO NOT TRACK
    • Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
    • 9. Changes to This Privacy Policy

      We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes to this Privacy Policy are effective when they are posted on this page.

      10. Contact Us

      If you have any questions about this Privacy Policy, please contact us:

      • By mail: PO Box 11209, Chicago IL 60611-0193, United States

      Third-Party Privacy Policies

      Please note that this privacy policy may need to be reviewed and updated regularly to ensure it is in line with current legislation, and accurately reflects how and why we use your personal data. Please check back regularly to keep informed of updates or changes to this privacy policy. Last Updated - May 15th, 2023